A friend of mine suddenly couldn’t access the iTunes Store after upgrading to the latest version, every time he tried to purchase something he kept getting the following error:
“We could not complete your iTunes store request,an unknown error occurred (-9808)”
I couldn’t find anything online about it, so here’s how we fixed it under Windows XP. Go to Start -> Control Panel -> Internet Options -> Advanced Tab, make sure that both the SSL 3.0 and TLS 1.0 options are checked. Then under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok, restart and fire up iTunes.
THANK GOD THAT WORKED!
Thanks AARON, after all the run around from apple, plus the fee, plus the time involved and the frustation, the solution was simple, thank’s to you again.
You rock!
It worked!!! Many thanks.
I never usually take the time to register on a site just to leave a comment, but this time I had to. I’m in College and had an important video submission due, this error popped up and I was lost. So I contacted tech support at my school and they ran out of suggestions really quick, I was on my own. So I took a stab and googled the entire error…found a bunch of ideas…none of which worked…and then I found this! I almost didn’t try it b/c I had pretty much given up, I can’t thank you enough for sharing your knowledge with the rest of us 🙂 It worked perfectly!
Dude I signed up just to say what a legend you are. For a multi billion dollar company run by monkeys it takes someone like you to solve the problem in five minutes. I was going out of my mind. Thanks so much man.
dude i also registered jst to say you are alegend,thanx alot man.
I am using Windows 7, and everything was fine, except I couldn’t find your reference under security. I checked it several times, but without success.
Did I miss it or is it just not there?
Please help.
thank you so much… i love you !!!