Hijinks Inc.

iTunes Error -9808

Written by

Aaron Nelsen

in

, , , , ,

A friend of mine suddenly couldn’t access the iTunes Store after upgrading to the latest version, every time he tried to purchase something he kept getting the following error:

“We could not complete your iTunes store request,an unknown error occurred (-9808)”

I couldn’t find anything online about it, so here’s how we fixed it under Windows XP. Go to Start -> Control Panel -> Internet Options -> Advanced Tab, make sure that both the SSL 3.0 and TLS 1.0 options are checked. Then under Security make sure that the “Check for server certificate revocation (requires restart)” is unchecked. Then click ok, restart and fire up iTunes.

Comments

9 responses to “iTunes Error -9808”

  1. iTunes Error -9808

    […] News and stories – Everything what is new and interesting wrote an interesting post today onHere’s a quick excerpt A friend of mine suddenly couldn’t access the iTunes Store after upgrading to the latest version, every time he tried to purchase something he kept getting the following error: “We could not complete your iTunes store request,an unknown error occurred (-9808)” I couldn’t find anything online about it, so here’s how we fixed it under Windows XP. Go to Start -> Control Panel -> Internet Options -> Advanced Tab, make sure that both the SSL 3.0 and TLS 1.0 options are checked. Then under […]

  2. joshoa Avatar
    joshoa

    THANK GOD THAT WORKED!

  3. zmarc156 Avatar
    zmarc156

    Thanks AARON, after all the run around from apple, plus the fee, plus the time involved and the frustation, the solution was simple, thank’s to you again.
    You rock!

  4. Gorsa Avatar
    Gorsa

    It worked!!! Many thanks.

  5. cortneyannn Avatar
    cortneyannn

    I never usually take the time to register on a site just to leave a comment, but this time I had to. I’m in College and had an important video submission due, this error popped up and I was lost. So I contacted tech support at my school and they ran out of suggestions really quick, I was on my own. So I took a stab and googled the entire error…found a bunch of ideas…none of which worked…and then I found this! I almost didn’t try it b/c I had pretty much given up, I can’t thank you enough for sharing your knowledge with the rest of us 🙂 It worked perfectly!

  6. tommy2010 Avatar
    tommy2010

    Dude I signed up just to say what a legend you are. For a multi billion dollar company run by monkeys it takes someone like you to solve the problem in five minutes. I was going out of my mind. Thanks so much man.

  7. mbongeni Avatar
    mbongeni

    dude i also registered jst to say you are alegend,thanx alot man.

  8. malaili2 Avatar
    malaili2

    I am using Windows 7, and everything was fine, except I couldn’t find your reference under security. I checked it several times, but without success.

    Did I miss it or is it just not there?

    Please help.

  9. lovebon Avatar
    lovebon

    thank you so much… i love you !!!

Leave a Reply

More posts