I called Apple for about the tenth time today, and they once again informed me that physical damage isn’t covered under my warranty. However, I did eventually talk to a customer service rep named Geoff who looked at the photos of the damage and called the Apple Store in Omaha and talked to them, even though the guy who originally looked at my computer wasn’t working, they did take a look at his notes which had no mention of physical damage to the machine at the time he sent it off to the repair depot.
I’m supposed to take it to the Apple Store on Monday to have them assess the damage and make a list of the parts that need to be replaced and try and get them to cover it, if they won’t cover it, I’m supposed to call Geoff back and he’ll try and get the repair covered. Hopefully the repair will be something that they can take care of at the Apple store.
Even if they have to order parts it’s better than not having a computer for two weeks, though it does mean at least two trips to Omaha.
We’ll see how the trip to the Apple Store goes, I’ll post an update Monday.
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