I finally got my Macbook Pro back this morning after two weeks without it, and the good news is they did replace my LCD panel, but the bad news is they screwed up the rest of my computer.
The original issue I sent it in for was three defects with the LCD, a dead pixel, a portion of the backlight going super nova, and some weird squiggly lines that looked like a bug or something had been squashed on the LCD panel. I had to send it in for repairs because the Apple store didn’t have the part on hand and said it would take three weeks to get in, plus the nearest Apple store is a bit of a drive from where I live.
Upon getting my laptop back I started noticing several defects… most of it being physical damage to the machine! Here’s what I’ve noticed so far:
Gouges in three places around the edge of the battery, several scratches (they don’t show up as well in the pictures).
A small scratch around one of the screws on the bottom.
The plastic molding/edging along the front is separated and won’t lay flat.
There’s a small gouge mark along the top molding of the around the LCD panel
Currently I’ve not made any headway with Apple. They said I could send it in again, but that they might not cover it under warranty because I can’t prove they damaged the computer, and I really can’t afford to lose my computer for another two weeks with no guarantee of it even being fixed when it returns.
I guess a trip to the Omaha Apple Store is next on my list… Ugh.
