While it may not be the companies themselves that are complete morons and rather their employees, they still hired them and should be held responsible.
CBC Marketplace conducted a sting of 10 different computer companies and found that only three of them correctly diagnosed the problem.
In the interview a former employee of a large computer repair company states that they were always encouraged to sell upgrades, I used to work for a local computer repair company, and I can vouch for this… my boss wanted me to “up sell” every appointment by $200… which is ridiculous when their problem is as simple as plugging their computer back in, or disabling a startup item. He even went as far as to recommend that if I fixed the problem in under in hour, that I should continue to pretend the problem was still their until after the second hour started (since his company billed for an hour even if you were only 15 minutes into the hour). Needless to say, I didn’t work there long.
Video and link after the jump…
Article:
[ Getting Gouged by Geeks ]
Video:
[ The Sting ]
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