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August 5, 2010

3

How to change your Battle.net name in Starcraft 2

Looking for a way to change your name in Starcraft 2? While Blizzard has stated they won’t allow vanity name changes currently, under certain circumstances you can have your name changed by contacting their customer service department.

First, you’ll need to visit this link and fill out their email form. Choose Starcraft 2 from the product listing, Account Issues as your category, and Account Profile as your issue. It should look like this:

Then, plead your case. In my case, I chose my name (Fred) as my Battle.net identifier, assuming incorrectly that I was entering a name purely for the single player campaign, and not for the multiplayer. After I realized this I wanted to change it to something different. I told them I wasn’t comfortable with my real name being the same as my Battle.net name. After all, “Fred” doesn’t exactly strike fear in the hearts of my opponents. A little more then 24 hours after I sent my request I received this email back:

Greetings,

Thank you for taking the time to contact us with your question about your StarCraft 2 character name.  At this time we will not be able to offer vanity name changes for StarCraft II character names.  In your case, the name that has already been selected for your character does appear to match the information we have on record for the account holder.  I will be working with you to see if we can get this name changed on your behalf.  Please note that this is not a grantee that we will be able to assist, only that we are making a request on your behalf.

In order to proceed with this requested name change, and before I can move forward I will need to know the following information -

A) Your Full name as it appears:

B) Battle.net account name:

C) Your Current Character Name:

D) Your Character Code (Which may be verified by scrolling over your character portrait with your mouse):

E) Five character names that you would be happy with typed out exactly how you wish them to appear:

1 -
2 -
3 -
4 -
5 -

When selecting a name please make sure you check the StarCraft II naming policies: <http://us.blizzard.com/support/article.xml?locale=en_US&articleId=33748>

For the fastest possible solution for game and account issues, please check the StarCraft II Support site at <http://www.blizzard.com/support>.  If you would rather speak with a representative directly, please contact Account & Technical Services via phone. Our contact information can be found at <http://blizzard.com/support/article/cs>.

If you do respond to this message please be aware that I currently work Monday-Friday from 1pm-10pm PST. If you attempt to contact me outside this window there may a delay in response. Calling our lines at 1 (800) 592-5499 (8am-8pm PST) or emailing billing@blizzard.com <mailto:billing@blizzard.com> may generate a better result, if you do not mind waiting I would greatly enjoy continuing our correspondence.

If you have already been in contact with us about this problem, please attach any previous emails we have exchanged on this subject.

Game Master *******
Customer Services
Blizzard Entertainment
www.blizzard.com/support

From this point forth, I will be known as “Hijinks”! So there you go, if you have a valid reason, you can change you name if the Blizzard powers deem your worthy.

3 Comments Post a comment
  1. jinxler
    Aug 12 2010

    Did not work for me… I had a very valid reason aswell :(

    Greetings XXX,

    At this time, we are unable to offer assistance in renaming your StarCraft II character. We encourage players to use caution when naming their character, as we are unable to provide any assistance in changing the choice of character name.

    Should you feel the naming functionality needs adjustment, or wish to provide feedback on the process, please feel free to discuss the matter on the StarCraft II Forums: http://us.battle.net/sc2/en/forum/

    Thank you for your inquiry and we apologize for any frustration this may cause.

    Regards,
    Game Master XXX
    Customer Services
    Blizzard Entertainment
    http://www.blizzard.com/support

  2. Oct 5 2010

    Don’t lose hope yet.

    Blizzard has officially stated they will be implementing a free, one-time name change option for situations like you and I had. No exact ETA on its arrival, but I would look for it around November.

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