Apple customer service sets the bar, Kahuna burger raises it.

Yesterday Aaron and I made hour drive up to our nearest Apple store. I had heard about these so-called Apple “geniuses”, but my experience with them was limited to that chick in the Mac vs. PC commercials. Come to find out, there’s only two requirements for working at the Apple store.

1. A stocking cap and/or yuppie haircut.
2. An iPod to hang around your neck.

One can only wonder how many young and aspiring geniuses they’ve turned away for not wearing the correct headgear.

But I digress. As previously mentioned, my iPod Nano was exhibiting some rather…strange tendencies where the click wheel was concerned. I thought it might have something to do with the cold weather and leaving it out in my car in said weather, but once it warmed up the problem persisted, albeit completely randomly. Because of the unpredictability of my problem I walked into the Apple store I knowing that I probably couldn’t reproduce my problem in front of them. From my experience with any form of customer service, this means that they can’t help you. But what the heck, might as well try. And try I did.

After all was said and done, I walked out of the store with a brand new 8g iPod Nano, completely free of charge. He couldn’t reproduce my problem, but he said he’d give it to me on good faith. I didn’t know there was such a thing as good faith in the customer service business. Apparently there is at Apple though, and that is pretty much awesome. Kudos indeed.

We walked out of the Apple store happy, but unfulfilled. The inner man needed sustenance. We continued walking down the broad avanue of stores, most of which were advertizing the latest spring fashions (did you know that flirty was the word for spring dresses? I had no idea). At the end of this street we saw two restaurants. Johnny’s Italian Steakhouse, and Kona Grill. Out of the two, we figured we’d stand a better chance of paying less then 20 bucks for a meal at Kona Grill. We sat down, looked at the menu, and mutually decided the best course of action was the Kahuna Burger. 12 oz of meat topped with three thick slices of chedder cheese on a woefully undersized bun. It was heavenly. Altogether, it was a great trip.