Category: Warranty Service

Fanboys and fangirls alike can rejoice, Apple made up for their terrible sins and replaced the entire top half of my computer! No joke, I just wanted them to repair the bevel around the screen… but they were like “you know what, so the repair goes faster, let’s replace the whole top”. Awesome!

Like I mentioned before, I dropped my Macbook Pro off Thursday, they called me at 10am Friday morning to inform me the repairs were complete, that was crazy fast. I now have my computer back, and all is right in the world. They did a fantastic job correcting their mistake, sure it sucks that they messed up in the first place, but at least they were prompt in offering a solution. Kudos to them.

I dropped my Macbook Pro off at the Apple Store yesterday around 4pm, the Genius who was working told me that it would probably be ready some time today. Which means another trip to Omaha… this is getting kind of old.

The one nice thing about taking it in to the store is that I’ll be able to inspect it for damage right then and there. Hopefully this will be the last of it though.

Even if Apple contracts out to idiots who destroy your computer and hires customer service reps who tell you to bug off, they do end up making up for it. Eventually.

I went to the Apple Store yesterday and with almost no hassle at all they replaced the battery right then and there, they also ordered all the replacement parts they’ll need to get my Macbook Pro back up to snuff. Those should be in tomorrow, then I’ll only have to go 24-48 hours without my computer while they repair it.

Sweet.

I called Apple for about the tenth time today, and they once again informed me that physical damage isn’t covered under my warranty. However, I did eventually talk to a customer service rep named Geoff who looked at the photos of the damage and called the Apple Store in Omaha and talked to them, even though the guy who originally looked at my computer wasn’t working, they did take a look at his notes which had no mention of physical damage to the machine at the time he sent it off to the repair depot.

I’m supposed to take it to the Apple Store on Monday to have them assess the damage and make a list of the parts that need to be replaced and try and get them to cover it, if they won’t cover it, I’m supposed to call Geoff back and he’ll try and get the repair covered. Hopefully the repair will be something that they can take care of at the Apple store.

Even if they have to order parts it’s better than not having a computer for two weeks, though it does mean at least two trips to Omaha.

We’ll see how the trip to the Apple Store goes, I’ll post an update Monday.

I finally got my Macbook Pro back this morning after two weeks without it, and the good news is they did replace my LCD panel, but the bad news is they screwed up the rest of my computer.

The original issue I sent it in for was three defects with the LCD, a dead pixel, a portion of the backlight going super nova, and some weird squiggly lines that looked like a bug or something had been squashed on the LCD panel. I had to send it in for repairs because the Apple store didn’t have the part on hand and said it would take three weeks to get in, plus the nearest Apple store is a bit of a drive from where I live.

Upon getting my laptop back I started noticing several defects… most of it being physical damage to the machine! Here’s what I’ve noticed so far:

Gouges in three places around the edge of the battery, several scratches (they don’t show up as well in the pictures).

A small scratch around one of the screws on the bottom.

The plastic molding/edging along the front is separated and won’t lay flat.

There’s a small gouge mark along the top molding of the around the LCD panel

Currently I’ve not made any headway with Apple. They said I could send it in again, but that they might not cover it under warranty because I can’t prove they damaged the computer, and I really can’t afford to lose my computer for another two weeks with no guarantee of it even being fixed when it returns.

I guess a trip to the Omaha Apple Store is next on my list… Ugh.