Category: Warranty Service

Fanboys and fangirls alike can rejoice, Apple made up for their terrible sins and replaced the entire top half of my computer! No joke, I just wanted them to repair the bevel around the screen… but they were like “you know what, so the repair goes faster, let’s replace the whole top”. Awesome! Like I…

I dropped my Macbook Pro off at the Apple Store yesterday around 4pm, the Genius who was working told me that it would probably be ready some time today. Which means another trip to Omaha… this is getting kind of old. The one nice thing about taking it in to the store is that I’ll…

Even if Apple contracts out to idiots who destroy your computer and hires customer service reps who tell you to bug off, they do end up making up for it. Eventually. I went to the Apple Store yesterday and with almost no hassle at all they replaced the battery right then and there, they also…

I called Apple for about the tenth time today, and they once again informed me that physical damage isn’t covered under my warranty. However, I did eventually talk to a customer service rep named Geoff who looked at the photos of the damage and called the Apple Store in Omaha and talked to them, even…

I finally got my Macbook Pro back this morning after two weeks without it, and the good news is they did replace my LCD panel, but the bad news is they screwed up the rest of my computer. The original issue I sent it in for was three defects with the LCD, a dead pixel,…